Brambles actively seeks feedback from its key stakeholders. Key stakeholders are identified as those groups significantly impacted by the policies and practices of Brambles and its operating businesses. Each key stakeholder group has a primary point of contact within Brambles who is responsible for the appropriate engagement and actions.

Feedback from key stakeholders is reported throughout the Sustainability Report within the relevant section.

Brambles holds regular meetings with relevant regulatory bodies, government and non-government organisations (NGOs) and employee representative bodies and also conducts customer, employee and supplier surveys and consultation forums, local community forums and focus groups.

Brambles uses the Annual Report and the Annual General Meeting to communicate with shareholders about its financial situation, performance, strategies and activities. General Meetings allow an opportunity for shareholders to engage directly with the Board. The Vice President Investor Relations and Corporate Affairs and Group Company Secretary deal with shareholder enquiries at other times.

Brambles encourages vigorous and robust analysis by the investment community and a policy of consistent access and treatment is applied, irrespective of the views and recommendations expressed. Brambles holds briefings with investors and analysts to provide information and seek feedback from time to time. A record of any briefings is maintained and a copy of presentation material is available on the website. New or updated information and materials provided at these meetings are also released to the Australian Securities Exchange.

Brambles follows a calendar of regular disclosure to the market on its financial and operational results. This calendar is available on the website.

Brambles ensures that employees are informed of significant company news and strategic developments through regular announcements and newsletters, in-house publications, information posted on the intranet and face to face meetings with senior managers.

A regular Brambles Engagement Survey gathers all employees’ perceptions of their workplace and is confidential. The results of that survey are communicated to employees. Data is used to track progress from previous surveys, measure Brambles against internal and external best practice and identify key actions for improvement. The most recent survey was conducted in April 2008. The next survey will be conducted in November 2009.

Each of Brambles’ businesses regularly assesses levels of customer satisfaction. CHEP and Recall conduct regular customer satisfaction surveys. Customer feedback is also sought through face to face contact and focus groups.

As part of Brambles’ internal compliance efforts, designated General Managers at the country level of CHEP and Recall are required to include details of any representations received from local communities, governments or legitimate special interest groups raising any significant, or potentially significant, community relations issues in bi-annual management declarations.